Doing Business With Us
Install Everything At Once
If you have residence service and are planning a move, have all phone installations done at
one time. Extra visits by an installer mean extra charges. So plan all of your installations
or phone changes in advance and you'll save money. Remember to take your phone books
with you when you move. It'll save you lots of time when you want to call back to friends
or business associates you left behind.
How To Reach Us
Business Office: 611
Directory and Operator Assistance
TDD users only: 1-800-855-1155
Repair ServiceVoice only: 611
Services for persons who are Deaf, Hard of
Hearing and Speech Impaired:
Important Information Regarding Relay Nevada
What is Relay Nevada?
Relay Nevada is a public service which guarantees all citizens access to prompt,
professional and accurate communication through the telephone. Consumers of these
specialized services, specifically individuals who are deaf, deaf-blind, bard of hearing or
have difficulty speaking, can communicate on the telephone via TTY/TDD, Voice Carry
Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Spanish-to-Spanish
and Captioned Telephone in order. to connect with family, friends or businesses with ease.
How Relay Nevada works:
Simply dial 711 or the appropriate toll-free number provided to connect with Relay
Nevada. A qualified Relay Operator (OPR) will ask for the area code and number of the
person you wish to call and begin the relay call. Generally, the OPR will voice the typed
message from the text telephone (TDD/TTY) user to you. The OPR relays your
voiced message by typing it to the TDD/TTY user.
Specialized Services:
Relay Nevada offers specialized services for individuals who have difficulty speaking and
for Spanish speaking residents. Specially trained OPRs are on hand to assist in these types
of calls by dialing the associated number provided. Since Relay Nevada offers a variety
of services please refer to the website listed or call Relay Nevada Customer Care for more
detailed instruction on how a particular call is processed.
Captioned Telephone:
Captioned Telephone is also available and ideal for individuals with hearing loss who are
able to speak for themselves. A captioned telephone works like any other telephone with
an essential difference: it allows users to listen to their phone conversations while reading
word-for-word captions of what's said to them.
Access to Services:
Both 711 and the 800 numbers are toll-free calls and provide access to the same relay
services. If you are experiencing trouble dialing 711 to reach Relay Nevada, please call
Relay Nevada Customer Care.
All services are available 24 hours a day, seven days a week. Consumers may place relay
calls to English and Spanish speaking persons within Nevada, across the United States and
even internationally. By law, each conversation is handled with strict confidentiality. There
is no charge to access Relay Nevada, although standard long distance charges apply.
To place a call using Relay Nevada, dial 711 or one of the toll-free numbers below:
TTY/ASCII/HCO: 1-800-326-6868
Voice/711: 1-866-326-6888
Spanish: 1-800-877-1219
Speech-to-Speech: 1-888-326-5658
VCO: 1-800-326-4013
Customer Care Information:
1-888-256-5647 V/TTY
P.O. Box 285
Aurora, NE 68818
Email: RelayNevada@HamiltonRelay.com
Web: www.RelayNevada.com
All services are available 24 hours a day, seven days a week. Consumers may place relay calls to English and Spanish speaking persons within Nevada, across the United States and even internationally. By law, each conversation is handled with strict confidentiality. There is no charge to access Relay Nevada, although standard long distance charges apply.
Captioned Telephone
Customer Service: 1-888-269-7477
To call a Captioned Telephone user, dial: 711 or 1-877-243-2823
Special points of interest:
Equipment Distribution Program
The Deaf and Hard of Hearing Advocacy Resource Center (DHHARC) and the Northern
and Southern Nevada Centers for Independent Living (NNCIL and SNCIL) offers
amplified phones, TTYs, Voice Carry Over (VCO) phones, Captioned Telephones and
other equipment to eligible individuals in Nevada who are deaf, deaf-blind, or who have
difficulty with speech. For more information on the DHHARC, visit www.dhharc.org, or call 1-702-363-3323 (V/TTY). For more information on the NNCIL and SNCIL, visit www.nncil.org
or www.sncil.org
or call Sparks at 1-775-353-3599 (V/TTY) or Las Vegas at
1-702-886-4216 (V/TTY).
Emergency Calls
Please note that 711 is only to be used to reach
Relay Nevada. In an EMERGENCY you should
continue to use 911, For emergencies, call 911 or your local emergency service TTY
number directly, without using relay. The Americans with Disabilities Act (ADA) requires
that 911 centers have a TTY and be prepared to handle emergency calls placed in this
manner. Relay Nevada will make every effort to assist you in an emergency. However,
it is important to understand that relay centers are not 911 centers and do not assume
responsibility for emergency calls.
