To speak to a customer services representative, or to order services, call: (775) 962-5131 or 1-800-340-4131
LCTS WireGuard Plan Definitions:
The LCTS NetGuard Protection Plan ("The Plan") covers service calls that (1) require repair to twisted pair telephone wiring, Rainbow Cable TV wiring and/or LCTS TurboNet and LCTS telephone service wiring located inside the customer's home, and/or (2) identify whether the source of a service problem resides within the inside wiring or the customer's on-premise equipment.
lnside wiring covered under this plan is owned by the customer and carries signal transmission from LCTS Telephone service, LCTS Turbonet, or Rainbow Cable service and is defined as wiring that begins at the "Demarcation Point," which begins 12 inches outside the customer's residence and extends to the individual phone jacks, cable and lnternet outlets and extensions in the home.
Without the Plan, LCTS can repair inside wiring but will have to charge certain fees based upon the time and materials required to complete the maintenance activity. Repair and maintenance of the network cable facility beyond the Demarcation Point is the responsibility of LCTS except for non-LCTS telephony customers where the cable is owned by another communications service provider, or unless there has been, in LCTS's opinion, deliberate damage to the interconnection wiring within or around the Demarcation Point.
Plan Terms and Conditions:
The Plan only applies to customers that subscribe to LCTS service, Rainbow Cable TV service, and/or LCTS TurboNet high-speed lnternet. Specifically, the Plan does not cover inside wiring used to deliver the following services: 1) Non-standard telephone systems such as PBX or fixed wireline services. 2) Video or data transmission services delivered by Direct Broadcast Satellite, Multi-channel Multi-point, C-Band, fixed wireless providers and other providers.
The Plan is optional and covers all inside wire-related service calls, pursuant to the Plan's terms, for as long as the customer subscribes to the Plan. The Plan may be cancelled at anytime; however, if the Plan is cancelled within 60 days of a service call the customer will be charged the full service rate. The Plan does not cover repair to customer premise equipment (i.e. , DVD player, surround sound, faxes, scanners, printers, external devices, telephones, etc.); however, customers subscribing to the Plan will not pay for a service visit even if the LCTS technician discovers that the trouble is within the customer's equipment.
The Plan does not cover initial installation or installation of primary or additional internet or cable outlets or telephone jacks or the move or reconfiguration of existing internet or cable outlets and telephone jacks. Additional fees may apply for work performed that is not covered by this Plan. The Plan is effective the day the customer orders the Plan. Charges for the Plan and any other terms or conditions applicable to the Plan may change at any time with at least 30-day prior written notice. The Plan does not cover the repair of wire concealed within a wall (i.e. wire that is wall fished). lf the repair is not covered under the Plan the customer may:
1) Make the repair themselves.
2) Hire an outside contractor.
3) Have LCTS perform the repair at its standard billing rate and in accordance to industry installation standards.
The plan does not cover rewiring after a home is destroyed or damaged by fire, flood, earthquake, acts of nature, vandalism, gross negligence or willful damage. LCTS customers residing in multiple dwelling units, such as apartments, condominium or other group facility, please note that in some circumstances, landlords and not tenants, may be responsible for repair to and maintenance of a portion or all inside wiring. The customer must first contact their landlord or building manager to determine responsibility.
Except as expressly set forth herein, and as permitted by law, LCTS shall not be liable for any damages including indirect, incidental, punitive or consequential damages of any kind, arising from services performed under this agreement. LCTS makes no warranties, express or implied, under this agreement and specifically disclaims any warranty of merchantability or fitness for a particular purpose.
The Plan is subject to LCTS standard terms and conditions. Other restrictions may apply.
*This list represents examples of items covered by LCTS WireGuard Protection Plan and is not all inclusive. Refer to the Service Protection Plan Definitions, Terms and Conditions for full details.
